Valid Orders
All services must be completed within one year from the original date of order.

Transferable
All Fluid Mechanics services are transferable.  If a swimmer is unable to attend an event, they may choose to assign another swimmer in their place.  Any negotiations regarding payment shall take place between the swimmers and their families.  Fluid Mechanics assumes no liability for credits for transferred events.
 

Clinics, Workshops, Day Camps, Competitions, Videotaping Sessions & Lessons

Cancellation for Refund
Refunds less a 15% administrative fee will be issued for all cancellations made more than 4 days prior to the event.  No refunds will be made for cancellations made 4 or fewer days prior to the event.

Rescheduling or Credit on Account
If the event you are attempting to adjust is more than 14 days away there is no charge for rescheduling or credit on account.  Once the event is 14 days away or closer there is a 15% charge because your adjustment begins to impact our upcoming schedule and reservations.  If the date is 4 days or fewer away from the event there are no refunds given because at that point it is difficult to resell the spot to another client and you have reserved our consulting time and facility space.  All credits will remain on account for one year from the date issued.

Residential Swim Camps
All Residential Camp orders are subject to a $250 non-refundable fee.  Cancellations made before May 1st will receive a refund less the $250 fee.  Cancellations made before May 15th will receive a refund less a $400 fee.  No refunds will be given on or after May 15th.
 

In cases of snow our policy is that if the consultant can get to the facility and the facility is open then the event is running.  If for any reason we cannot make it to the facility or it is closed we will contact all clients with the telephone numbers they have provided to us.  In a circumstance where a participant is traveling from an area that may have different weather than the facility that the event is being offered in, the client must contact Fluid Mechanics as soon as possible and the Emergency Situations policy will be utilized. 

We have a strict policy regarding rescheduling for both our clients and ourselves.  We think it is only fair to each other that way.  This policy is posted on the internet and accompanies every order.

Cancellation policy as of February 22, 2006
  

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